Is Sugar and Ree shipping to countries outside of Australia?
At the moment, Sugar and Ree are only shipping to Australia. However, Sugar and Ree will be expanding the company in the near future to ship to other locations. Keep posted for any announcements.
I've entered the wrong shipping address!
Sugar! We will need to fix this ASAP, so get in contact through email at email@example.com with your Order ID so we can correct the address.
Can I return lingerie or bikinis?
Unfortunately we do not do exchanges or returns on lingerie or bikinis due to hygienic purposes.
The item arrived faulty.
Sugar! We are sorry for any items that may arrive faulty and see this as a top priority to address. Please reach out to us via email at firstname.lastname@example.org and our around the clock team will assist you.
How do I wash my Sugar and Ree items?
In regards to our bedroom collection, lingerie including any lace should be gently hand washed in cold water. Additionally, try to avoid harsh chemicals, do not rub, wring or dry out of the sun.
Our standard bikinis can be regularly washed although any swimwear including pearls, sequins, chule or crystals needs to be washed in the same manner as the lingerie seen above.
There have been shipping delays on my products that I ordered!
Sugar! We are sorry to hear there has been delays on your order. Due to current circumstances surrounding COVID-19, there has been overall delays with shipping. If you are concerned, feel free to reach out to our around the clock team via email at email@example.com
What currency are your prices in?
All of our prices on our website are listed in Australian dollars (AUD).
Are your items true to size?
Please note that as we stock a variety of clothes from different suppliers, our garments will not be exact to our size guide. Sizing may also depend on style, material and fit.
Most of our products have the approximate flat front measurements listed in the description to help you decide which size to go for.
Do you have any storefronts?
We are exclusively an online store and do not have any physical storefronts at this stage.